October 2, 2024: Crescendo Secures $50M for AI Customer Service Platform - CrescendoAI Inc. raised $50 million in a Series C funding round led by General Catalyst, valuing the startup at $500 million. The company offers an AI-powered customer service platform, featuring its CX Assistant to handle simple queries and directs complex issues to a professional team, eliminating the need for companies to create separate contact centers. The platform supports multiple customer service use cases, and its AI-driven responses are customizable and translatable in over 50 languages. This funding supports its expansion, including acquiring PartnerHero, to revolutionize the contact center industry.
